Asia Pac's largest, longest running and most prestigious event focused on Master Data Management, Data Governance & DQ....
Background Introduction Why You Should Attend 2011 Summit Partners
Production on the 2012 Summit program will be commencing shortly. If you have session or presentation suggestions or proposals, please contact Daniel McMurray at Enterprise IQ on +61 2 9977 7302
2011 Summit Speakers & Sessions
INTERNATIONAL KEYNOTE PRESENTATIONS
MDM: THE NEXT DECADE - GO EARLY, GO GOVERNANCE
Enterprise-level master data governance that spans the entire master data lifecycle (creation, promotion, archiving, . . . ) is extremely difficult to execute for both organisational and technical issues. Yet increasingly this is being mandated as a core deliverable of most large-scale MDM projects. Through 2011-12, both major systems integrators and boutique consultancies will focus on "productising" their data governance frameworks / methodologies while MDM software providers struggle to link upstream data governance processes with downstream MDM hubs. By 2012, all mega vendor MDM solutions will evolve from "passive aggressive data governance" mode to "active data governance" wherein they provide the capabilities to capture business rules which in turn are propagated into an MDM hub.This keynote will focus on a set of strategic planning assumptions facing IT organizations during 2011-12 and beyond by highlighting strategies for:
- Kick starting "master data governance" as a prerequisite to phase 1 MDM programs
- Partnering with service providers to get to the next level of data governance maturity
- Planning for the next generation of MDM and data governance capabilities to provide "total" party view -- semantic databases, deep web search, etc.
PRODUCT EVALUATION CRITERIA & FIELD REPORTS FOR "TOP 15" MDM SOLUTIONS
Evaluating MDM solutions is comparable to purchasing your first home - too many new variables, lack of transparency in the pricing, and high pressure sales tactics. On top of this flux, IT executives have to contend with the marketing dogma of ongoing "stack wars" amongst the mega vendors. To cope during 2011-12, most large enterprises will focus on MDM by deploying a 3rd generation database-centric hub to deliver a panoramic customer /citizen/supplier view across multiple channels, business lines, and heterogeneous IT environments. Other "type A" organizations will undertake phase two of their MDM programs to either go enterprise wide with a single master entity (customer, product, or supplier) or endeavor to go "multi-entity" by adding a second master data domain to the scope. This session will focus on the "why" and "how" of MDM technical evaluations for both scenarios by providing insight into:
- Understanding the pros and cons of the dominant architectural models and evaluation criteria - e.g. , pro-active data governance, identity resolution, hierarchy management, scalability, etc.
- Assessing the vendor landscape - e.g. , registry, data hub, ultra-hub, EAI/EII, portals, SOA-based web services, data service provider, etc.
- Applying a rigorous methodology to MDM product evaluations for both mega vendor solutions (IBM MDM Server, Informatica MDM, Microsoft Master Data Services, Oracle MDM, SAP MDM) and more pure play (DataFlux, IBI MD Center, Kalido, Software AG, Stibo, Teradata, TIBCO)
Aaron Zornes Chief Research Officer
The MDM Institute (San Francisco)Aaron Zornes is the founder and Chief Research Officer for The MDM Institute. Mr. Zornes is a noted speaker and author on Global 2000 enterprise IT issues and is the most quoted industry analyst on the topics of Customer Data Integration' (CDI) and Master Data Management (MDM). Mr. Zornes is also the editor and lead contributor to DM Review’s CDI Newsletter as well as the monthly columnist for both master data management and CDI. Prior to founding the MDM Institute, he was founder and Executive VP of META Group’s largest research advisory practice for 15 years.
Aaron also held line and strategic management roles in leading vendor and user organisations, including executive and managerial positions at Ingres Corp., Wang, Software AG of North America, and Cincom Systems.He received his M.S. in Management Information Systems from University of Arizona.
GETTING BOARD LEVEL BUY-IN FOR AN INTEGRATED DATA GOVERNANCE PROGRAM
At TNT Express’ Head Office in the Netherlands, there is an obvious requirement to continually improve the confidence and speed in the preparation of their decision making data. This requires simultaneous embedding of data governance principles, business support, a data stewardship framework, business controls and corresponding IT tools within the organisation. These are then used to address the issues associated with Master Data, Business Rules and Terminology. By carefully defining the scope of the program and targeting the easy benefits, early sponsorship can be achieved to facilitate proof-of-concept phases before embarking upon the full program.
Getting Board level buy-in to support and fund the initiatives requires developing both a layman’s & detailed guide to all aspects of Data Governance and these have to be customised for each Board member. Whilst differentiating enabling projects from change management issues is a further challenge, an overall consistency and coherence of the broader strategy has to be maintained.
This presentation explains how TNT’s integrated Data Governance program will deliver the primary objective of improving the quality of decision making data. Key aspects will include
- Developing a layman’s guide to Data Governance
- Obtaining Board level buy-in to fund the initiatives
- Relating Data Governance processes to decision making processes
- Proposing an integrated approach to implementing Data Governance
- Identifying the dependencies between the deliverables
Anwar Mirza Financial Systems & Data Governance Director
TNT Express (Netherlands)
Anwar Mirza's background in management accounting, audit, credit management & systems development has allowed him to observe data integrity from various perspectives. He has held various management positions within TNT Express' global head office based in the Netherlands. Responsibilities have included International Audit, Corporate Financial Systems (Accounting consolidation), Divisional Administration Director (Credit Management) and Back-Office Project Director (Accounting, HR & Purchasing on SAP).
Anwar's drive to continually improve business data quality, integrity and timeliness challenges business process owners and software developers alike to deliver Data Governance within TNT. Anwar now leads TNT’s integrated Data Governance program along with his other responsibilities.
CASE STUDY - ANZ INSTITUTIONAL BANK
BUILDING A BUSINESS CASE FOR MASTER DATA MANAGEMENT IN THE BANKING INDUSTRY
Most banks around the world are facing a similar challenge when it comes to their Information: They do not understand the value of managing high quality Master Data, despite it being a major part of the business. In most cases they are unaware of the magnitude of the issue, let alone having a plan in place to tackle it. Yet companies survive, operate and produce their services to their customers, but when there is a disconnect between a business strategy and the means required to support it, business people can be faced with significant, avoidable workloads. In other words, it is possible to build a business case for better managing Master Data (but perhaps not call it that).
There are many reasons why senior management generally turn a deaf ear when discussing funding and backing for data governance or data quality improvements. These may include being fed the wrong arguments, inexperience, traditions or simply the complexity of the challenges faced. Perhaps they have never understood the value of good Data Quality with respect to how they operate. This talk will explore the successful efforts to make Master Data a top priority for senior management. We’ll draw upon the experience of Platon’s global banking organizations such as Swedbank, Nordea, ANZ Bank, Saxo Bank, Santander, Sparbank, Danske Bank and the many other Banks in our global MDM portfolio.
Don Elliott Business Program Manager
ANZ Institutional Bank
Don Elliott is a seasoned IT professional with more than 20 years of large project experience across Finance & Banking, Retail, Utilities and Telecommunications. In these industries he has made successful contributions in a wide range of senior roles covering strategic planning and implementation, enterprise architecture, information architecture and program delivery. Don is currently working in a senior project management role at ANZ bank in Australia where he is responsible for overseeing a Master Data Management initiative. Don has Master of Technology (Enterprise Architecture) degree from RMIT in Australia.
Calvin Farmer Vice President
Platon Australia
Calvin Farmer is an experienced management consultant with more than 12 years project based experience in the IT industry with clients ranging from mining and exploration to banking, card services, retail and utilities.Calvin has worked in roles through the entire software development lifecycle, and in recent years, has focused heavily on advisory roles focusing on information management, using his considerable experience of large, complex IT programs of work.
Calvin is an active consultant spending most of his time on client site advising businesses on how to get the most value out of their information asset. Calvin heads Platon Australia’s Consulting business where he is also a Partner.
INTERNATIONAL KEYNOTE PRESENTATION
HARNESSING MDM TO DRIVE COMPETITIVE ADVANTAGE & DELIVER REAL ROI
For the past 10 years, organisations have been collecting vast amounts of data – which comes at a great cost – in the hopes that someday, someone will be able to leverage that data to make better business decisions. In this session, IBM will discuss how MDM and Data Governance provide the needed technology and practices to improve visibility, control and insight into an organisation's most critical data.
Learn how organisations in multiple industries are embarking on the MDM journey and are recognising real ROI and competitive advantage from their governance strategies.
Doug Thompson IBM Worldwide Executive Banking Architect, Information Management
IBM (USA)
Doug Thompson is responsible for helping clients understand IBM's Master Information portfolio which includes Master Data Management, Product Information Management, Traceability Server, Entity Analytics, Global Name Recognition, and Information Models & Assets (Industry specific data warehouse and models) accelerates their ability to solve business problems. Our current clients have their Master Data (customer, product, account, location) spread across multiple applications that have been created to fulfil specific business requirements at different times. Clients are starting to understand the need to have a single version of their Master Data and how that will help them become more efficient and increase their relationship with their customers.
Prior to joining IBM, Doug worked at both Sun Trust and Bank of America and has been heavily involved in the deployment of their 'Know the Customer' initiatives. At Bank of America, Doug was responsible for the deployment of the infrastructure for both production and test environments. The test environment was deployed to support multiple concurrent development streams and integration into a large Production system. At Sun Trust, Doug was the Enterprise Architect for Enterprise Customer and worked with the application development team and the business to drive the road map and project activities for the multi year initiative.
INTERNATIONAL KEYNOTE PRESENTATION
MANAGE INFORMATION AS A STRATEGIC ASSET: MASTER DATA GOVERNANCE TO THE RESCUE!
On your journey to data success, SAP will share with you how to govern the creation, propagation and use of data to;
- Ensure excellence at each stage of the business process
- Edhere to compliance and regulatory requirements
- Allow business flexibility and foster innovation.
SAP global Partner - Utopia - will also share best practice case studies from across Europe and North America, and will also share tips and tricks on how to engage with your solution providers.
Calvin Poong MDM Lead, Solution & Business Development APJ
SAP (Singapore)Calvin Poong has over 15 years experience with SAP in consulting, solution management and business development, and has worked closely with many organisations across a wide variety of industries. He is currently the Business Development Manager, Enterprise Information Management (EIM). In this role, he is the solution owner of the EIM solution portfolio for Asia Pacific and Japan, responsible for driving the EIM business, and growing the adoption and enablement of EIM across the market and partner ecosystem. He actively supports strategic accounts across the entire sales cycle, as well as develops strategic programs to increase the business opportunities.
INTERNATIONAL CASE STUDY - MOUNT SINAI MEDICAL CENTRE (NY)
MATCH/MERGE MEETS DATA STEWARDSHIP FOR COMPLEX MDM USE
Mount Sinai Medical Center knows that ailments don’t only strike its patients. As a technology leader that is well known for its cutting-edge information systems, Mount Sinai devotes a great deal of time to curing data quality problems as well. Mt. Sinai grew via acquisition of another hospital (and its attendant application portfolio and infrastructure). That’s why the venerable New York institution selected iWay Software's Data Quality Center (DQC) and Data Profiler, key components of iWay Enterprise Information Management (EIM) , to improve the accuracy and integrity of its patient management systems. Topics of interest to MDM community to be discussed include:
- Overcoming the challenges to automate the cleansing, matching & merging of very complex business rules
- Applying data stewardship to enable human oversight to automated processes
- Enhancing ROI of IT by providing for reusable rules for future phases to significantly decrease time-to-deployment for new projects
Ismael Cadjee Global Solutions ArchitectInformation Builders
Ismael Cadjee is a Global Solutions Architect for Information Builders’ iWay Enterprise Information Management (EIM) Suite. A technology executive with 12 years of IT experience, he has helped customers in many industries – including banking, healthcare, and automotive – get the most value from their information assets.
Mr. Cadjee has contributed extensively to many information management projects and is usually involved in every stage of the development life cycle. He also acts as a consultant for clients worldwide and is currently working on large data governance implementations in the healthcare and banking sectors.KEYNOTE PRESENTATION
FROM A CRAWL TO A SPRINT: IS YOUR ORGANISATION READY FOR MDM?
Many organisations are sold on the technology hype and promise of master data utopia with MDM. While the technology in the MDM space is comprehensive and has the ability to add tremendous value to an organisation, it is all too often the organisation’s immaturity in many core data quality areas which ultimately elongate the implementation schedule resulting in much higher costs leaving any pre-project ROI in tatters.
This presentation will offer some basics on assessing your organisation’s readiness for MDM and key pitfalls to be aware of.
Tim Moon Managing Director
Zenith Solutions
Tim is the Managing Director of Zenith Solutions, a data and information management professional services company. His career includes the development of master customer and address data and data quality strategies in organisations like Allianz (North America), Telstra and the Australian Department of Defence.
Tim has developed Zenith’s Customer Data Integration methodology, which focuses on strong business engagement to ensure alignment between business expectations and the delivery of MDM solutions. He has presented on Data Quality and Master Data Management topics both locally & internationally.
KEYNOTE PRESENTATIONSOLVING THE UNSTRUCTURED DATA PROBLEM WITH THE SEMANTIC MASTER
Learn how Master Data Management can enable you to:
- Strengthen you competitive position
- Gain foreknowledge of a competitor's recent development plan
- Define new markets for a product
- Formulate calculated informed business decisions
Using Master Data Management, Semantic Extraction, and Search Technologies you will solve these key business problems. This presentation will address how to fuse these technologies.
Robert Haynes Head MDM Product Specialist, APJ
INFORMATICA
Robert Haynes is the Head MDM Product Specialist for Informatica in the APAC region. With more than 20 years of experience in the data integration and master data management space, Robert has specialised in delivering architecture blue prints for MDM solutions for many companies and organisations around the globe.
Robert has worked for two of the leading MDM solutions providers designing solutions for customers and partner organisations in the Financial Services and Healthcare sectors. His opinions on the realistic approach to deploying MDM solutions have gained him a substantial following in the field, more recently he has worked or advised many of the health jurisdictions in Australia and New Zealand and has been a vocal supporter for a manageable approach to MDM.
EXPERTS FORUM - INTERACTIVE PANEL DISCUSSIONMDM BUSINESS DRIVERS, ROADMAPS & STRATEGIC CONSIDERATIONS
Moderator: Aaron Zornes Chief Research Officer, THE MDM INSTITUTE
For MDM practitioners, it is vital for your program (and your career) to get it right if you want to achieve early success with your strategy. MDM is a journey with many nuances and organisations in different industries will have different MDM needs. However, there are certain field-proven best practices that can help any organisation mobilise its people, processes and technology for MDM. Even intermediate MDM professionals ready to navigate the next stage of their MDM journey benefit from revisiting tried-and-true basic steps highlighted by this panel. Our group of seasoned MDM pros will provide advice in preparing for your next stage by discussing:
- Evaluating the various technology, architectural and process considerations that comprise a successful MDM strategy
- Building a strong business case to ensure initial MDM support, funding & successful program execution
- Identifying and overcoming early stage, major obstacles
- Linking MDM strategy to data governance practices & principles
- Securing and maintaining stakeholder engagement to keep the strategy on track
Panellists:
Don Elliott Business Information Architect - REFORM Project ANZ Bank
Paul Ormonde-James Former Head of Global Intelligence The World Bank (USA)
Vivek Pradhan Senior Consultant PricewaterhouseCoopers
Anwar Mirza Financial Systems & Data Governance Director TNT Express (Netherland
Vivek Pradhan Senior Consultant, Information Management
PricewaterhouseCoopers Australia
Vivek is an accomplished Business Intelligence Professional and a Management Consultant with experience in Data warehousing and Business Intelligence across Financial Services, Healthcare, Retail and Consulting. His experience involves technical delivery of data warehousing solutions and the Microsoft MDM suite.
His first experience dealing with master data management came about as a result of a data quality initiative at major private hospital in Melbourne. Since then, Vivek has had experience consulting clients in helping them formulate BI competency centres as well as helping build the required business case.
CASE STUDY
CREATING THE SINGLE CUSTOMER VIEW ACROSS A DIVERSIFIED ENTERPRISE
Suncorp, a diversified financial services group that offers general insurance, banking, life insurance and wealth management services, has grown by merger and acquisition over the last 10 years, with two major acquisitions. The mergers and acquisitions resulted in customer data being held in 23 different source systems with a total of 23 million individual account records. The corporation, constantly engaged in marketing programs to drive new business, found it had more customer records than the entire population of Australia and it was widely believed that these marketing efforts were in fact driving cannibalisation between Suncorp brands.
Learn how Suncorp implemented a comprehensive IBM Initiate Master Data Service solution with the help of IBM, to achieve a single view of the customer across the entire Suncorp portfolio, which helped identify the levels of internal cannibalisation of their brands which were happening, gain a comprehensive view of their customer’s investments and identify up-sell and cross-sell opportunities for increased revenue.
Monica Smith Senior Solution Architect, Customer Domain
Suncorp Group
Monica Smith is currently the Senior Solution Architect in the Customer Domain for the Suncorp Group. Monica has an IT career spanning over 20 years, in a variety of industries, with international and local organisations, in various roles.
Monica’s first taste of the importance of Customer data came with her first role at Suncorp Building Society , in the early 1990’s when it merged with Suncorp Insurance and Suncorp Finance, creating a need for a single customer view across the resultant entity. Her involvement continued through the amalgamation of customer data from Metway, GIO and the Promina Group though Suncorp’s continued strategy of merger and acquisition. A highlight has been the successful implementation of the CDI Hub for Suncorp, integrating customer data across the Suncorp Group. This is a key enabler for Suncorp and is used as input into Customer Analytics, Campaigns as well as a Customer Data Quality Dashboard.
EXPERTS FORUM - INTERACTIVE PANEL DISCUSSION
BEST PRACTICES IN MASTER DATA GOVERNANCE
Moderator: Aaron Zornes Chief Research Officer, THE MDM INSTITUTE
Data governance is vital to success of MDM projects - both initially and ongoing. During 2011-12, enterprises will increasingly mandate that "no MDM program be funded without the pre-requisite master data governance framework". "Proactive data governance" that includes entire master data lifecycle will increasingly be mandated as a core phase zero or phase one deliverable of most large-scale MDM projects. Given the substantial investment required for MDM programs, co-dependence/synergy of MDM and data governance must be given close scrutiny - not only to contain costs, but also to ensure success. Beyond committees, councils and stewards, what is the real work to be done, who should do it and what is the impact if not done properly? This panel will focus the answers to such questions to help understand the relationship and dependencies between MDM and data governance by discussing:
- Communicating to executive management why master data governance is essential as phase zero deliverable and determining initial ROI of such investments
- Determining criteria for evaluating the currently marketed data governance capabilities of mega vendors, specialist vendors, and systems integrators/consultancies (forecasting the key capabilities to demand of such suppliers in next 12-18 months
- Establishing metrics for measuring the success of an ongoing master data governance program
Panellists:
Mark Wickett Business Info & Data Governance Bendigo & Adelaide Bank
Dr Neil Fraser Director of Information Macquarie University
Steve Bennett National Information Manager News Limited
Dr Neil Fraser Director of Information
Macquarie University
As Information Director of Macquarie University, Neil is responsible for managing Analytics and Memory. These two information teams produce actionable insights to assist the organisation to remain at the forefront of academic and research excellence in Australia.
Before his role at Macquarie, Neil spent 12 years in the international telecommunications industry working at executive levels within Vodafone Australia , Vodafone New Zealand , Singtel Optus and Hutchison 3G Australia. Throughout this time he managed the development and capability of the Business Intelligence & Data Warehouse platforms. As a general manager he managed all key data aspects of regulatory, compliance reporting and core information systems.
He completed a Phd in mathematical modelling in 1996 and was a founding member of a high technology business in the early 90's focused on mineral exploration and oil reservoir management (Gravitec Instruments www.gravitec.co.nz).
Mark Wickett Business Info & Data Governance
Bendigo & Adelaide Bank
Mark thinks information is beautiful, and is passionate about its capture, transformation and presentation to make it immediately understood by everyone, striving to be creative in communicating its stories.
From cleaning up customer data on his first day at UK’s Experian (then CCN Systems), he developed reporting and forecasting software to standardise the incoming and outgoing information. At Equifax, Mark designed and delivered MIS applications across US and UK credit analytics functions, ensuring consistency in processing and presentation; then at Scorex, he optimised data validation and quality for loan origination systems, helping their customers get the data right, first time.
In 2002, Mark consulted across New Zealand and Australia for Veda Advantage, improving data capture and decision making processes and systems; and developing data matching and cleansing algorithms to consolidate multiple names and addresses.
For the last six years, Mark has worked for Bendigo and Adelaide Bank, where he built credit risk’s first datamarts to support his role in customer risk management, enhancing these to provide the source for analytics, forecasting and supporting evidence-based decisions across the organisation. More recently, he has helped to establish Information Management, owning enterprise data governance and managing a business-focussed team that retains and distributes the bank’s information and knowledge.
Steve Bennett National Information Manager
News Ltd
Steve is currently National Information Manager for News Ltd. He also heads up the CORTEX Business Intelligence Group (BIG), providing advice to clients on business intelligence platforms and developing their analytic capabilities. Prior to this Steve was a Research Director in the Business Intelligence and Information Management team at Gartner, Inc. the leading provider of research and analysis on the
global information technology industry. Steve has more than 20 years of experience as a creator and manager of innovative high technology teams involved in the business use of emerging technologies. Prior to joining BIG, he was a pioneer of data visualisation in competitive intelligence applications in Europe and North America, co-founding publishing, data visualisation and market research businesses. He has held executive management and research roles around the globe.
Steve has a Master of Business Administration, in Innovation, Strategy and Information Technology from the Theseus – International Management Institute, located in Sophia Antipolis France. He also has a Post-Graduate Degree in Information Science and Operations Research, from Canberra University and a Bachelor of Economics and History, from the ANU.KEYNOTE PRESENTATION
THE REAL BUSINESS VALUE OF MDM
Organisations around the world have managed master data for many years, yet the modern discipline of master data management (MDM) is still relatively new. While there are many advertised desirable outcomes, they are not all directly associated with creating value. So why would an executive undertake the task of implementing a comprehensive program to manage master data? Without quantifying the business value proposition of all the purported benefits, it is difficult to justify moving forward with the effort.
Join Saul Cunningham for a thought-provoking discussion of why organisations need to master their data, and what key deliverables can be achieved. They will discuss both the tangible, measurable benefits of MDM as well as the key metrics and KPIs required to maintain focus and build internal company momentum.
Saul Cunningham General Manager
DataFlux ANZ
Saul Cunningham is the General Manager of DataFlux ANZ responsible for all its operations. Prior to DataFlux, Saul has worked for over twenty years in the IT industry, helping many organisations leverage technology to adapt to change.
Saul has worked in many roles for Oracle, BEA and Andersen Consulting. Saul holds a Bachelor of Electrical Engineering degree from University of Sydney.
ENTERPRISE IQ – INSIGHT INTERVIEW SERIES
DATA ARCHITECTURE FOR MDM & BUSINESS INTELLIGENCE
Enterprise IQ presents a new style of session that delves deeply into key topics and issues from a real-world case study perspective. Join us as Mark Jones from Filtered Media interviews Mark Kortink, Chief Data Architect for Telstra and Paul Ormonde-James, Former Head of Global Intelligence at the World Bank, about different approaches for designing data architecture to support MDM and improve Business Intelligence capability.
INTERVIEWER:
Mark Jones Director
FILTERED MEDIA
Mark Jones is a technology and business journalist, commentator, podcaster and public speaker. As director of digital media content agency Filtered Media, he produces multimedia and website content for clients including the Financial Review, SBS, the ehealth portal ehealthspace.org. He is the only freelance journalist to produce video interviews with business leaders for Financial Review TV - tv.afr.com.
Mark also appears regularly at industry events as a keynote speaker, MC and panel moderator. He has worked in the media and technology industry for 15 years, with former roles including IT Editor of the Financial Review, managing editor of MIS Magazine, executive news editor of San Francisco-based InfoWord, and editor-in-chief of ARN.
INSIGHTS FROM:
Mark Kortink Chief Data Architect
TELSTRA
Mark Kortink has worked in the IT Industry since 1985. Mark is currently the Chief Data Architect at Telstra. His past experience includes being CIO of a bank, running large projects, managing the information management division of the consultancy Simsion Bowles, and extensive experience in many and various consulting assignments.
Mark has extensive experience in such areas as data and information management, data warehousing, knowledge management, and systems architecture and design.
Paul Ormonde-James Former Head of Global Intelligence
THE WORLD BANK
For over 25 years, Paul Ormonde-James been employed by global companies to drive integrated intelligence and cultural change for enhanced decision making. In his most recent position, Paul was Head of Global Intelligence with International Finance Corporation, the commercial arm of the World Bank.
In this role he was responsible for a 4 year program of cultural change and organisational realignment to leverage information as a competitive advantage. He was responsible for Data Warehousing, Information Architecture, Global reporting, Global analytics, Records and Content management, Predictive Analytics, Knowledge Management, Collaboration, enterprise information dissemination. And delivered information management to 182 locations globally. Paul's accomplishments also include:
- Past president of the Australian chapter of The Data Warehouse Institute
- Spent 10 years on the Board of the Society for Competitive Intelligence Australia
- Guest Lecturer at Universities on applied Intelligence, business Intelligence and strategy
- Presenter at conferences around the World on DW, BI, Intelligence, strategy and cultural change
ENTERPRISE IQ - INSIGHT INTERVIEW SERIES
DATA QUALITY & THE SINGLE CUSTOMER VIEW
Enterprise IQ presents the second instalment of the Insight Interviews. Join us as Hanne Breddam interviews Chris King, Corporate Information Manager at Accor and Ric Callaghan, about the nexus between data quality and the search for the single customer view.
INTERVIEWER:
Hanne Breddam PresidentTDWI Australia Chapter
Hanne Breddam founded the business intelligence management consulting company BusinessMinds in Denmark in 1997 and BusinessMinds in Australia in 2006. She has delivered consulting expertise to many large companies in most industries. She has a Master’s degree in Computer Science and Business Administration. She is the Chairman of the Australian chapter of TDWI.
INSIGHTS FROM:
Chris King Corporate Information ManagerACCOR
Chris King has been working in the hospitality industry for 15 years in various roles and is currently responsible for Information Services at Accor. Chris holds a Bachelor of Science, Postgraduate Diploma of Commerce and a Masters of Business Administration.
Ric Callaghan Board Member
TDWI Australia Chapter
Ric Callaghan is currently a Project Director within the Financial Services industry. He is a technology executive with 20 years Insurance, Banking and Finance experience across business and IT. Ric is enthusiastic about service delivery, process improvement, collaboration and the effective delivery of highly successful transformation outcomes. He is a passionate public speaker and member of the Australian chapter of The Data Warehouse Institute.
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